Privacy Policy
Overview
Welcome to Medic Pharma ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using Medic Pharma, you consent to the data practices described in this policy.
Our Commitment: We never sell your personal data to third parties. Your information is used solely to process your orders, improve your experience, and communicate with you about your purchases.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our site, and in some cases information from third-party sources. Below is a breakdown of what we collect and why.
👤 Personal Identifiers
Full name, email address, phone number, and billing/shipping address provided when you place an order or create an account.
🛒 Order Information
Products purchased, order amounts, order history, and correspondence related to your orders and customer service interactions.
💳 Payment Details
We do not store full payment credentials. Payment method type and transaction reference IDs may be recorded for order verification purposes only.
🌐 Technical Data
IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and server logs.
💊 Health-Related Data
Where required to process prescription orders, relevant health information may be requested. This is treated with the highest level of confidentiality and is never shared without consent.
📧 Communications
Emails, messages, and any other correspondence you send us, including support requests, feedback, and returns inquiries.
You choose what you share. You are not required to provide all information. However, some information (such as your shipping address and email) is necessary to process and deliver your order.
How We Use Your Data
We use the information we collect for the following purposes, always in line with your expectations and applicable law:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process & fulfil orders | Name, address, email, order details | Contract performance |
| Send order confirmations & updates | Email address, order details | Contract performance |
| Provide customer support | Name, email, order history | Legitimate interest |
| Prevent fraud & verify identity | IP address, order data, device info | Legitimate interest |
| Improve site & user experience | Technical data, browsing behaviour | Legitimate interest |
| Send marketing emails (opt-in only) | Email address, purchase history | Consent |
| Comply with legal obligations | All relevant data | Legal obligation |
Marketing: We will only send you promotional emails if you have opted in. You can unsubscribe at any time via the link in any email we send, or by contacting us directly at medicpharma.net@gmail.com.
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the limited circumstances described below:
- Service Providers: Trusted third-party companies that assist us in operating our website and fulfilling orders — such as shipping carriers, email service providers, and payment processors. These parties are contractually bound to keep your data confidential and may only use it to perform services on our behalf.
- Legal Compliance: Where required by law, court order, or government authority, we may disclose information to comply with legal obligations or protect the rights, property, or safety of Medic Pharma, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site before your data is transferred.
- With Your Consent: We may share your information for any other purpose with your explicit prior consent.
We never sell your data. Your personal information is never sold to advertisers, data brokers, or any other third party for commercial purposes — period.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our website. You can control cookie preferences through your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the site to function — shopping cart, session management, security | Session |
| Functional | Remembers your preferences such as language and region for a better experience | 1 year |
| Analytics | Helps us understand how visitors use our site so we can improve it | 2 years |
| Marketing | Used only with your consent to deliver relevant promotions and track campaign performance | 90 days |
You may disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain features, including the shopping cart and checkout process.
Data Security
We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
🔒 SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols, ensuring your information is secure in transit.
🏦 Secure Servers
Your data is stored on secure, access-controlled servers. We regularly audit our infrastructure and apply security patches promptly.
👁️ Access Controls
Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All access is logged and monitored.
🚫 No Card Storage
We do not store full payment credentials on our systems. Payment processing is handled through trusted external platforms.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect a security issue involving your account, please contact us immediately at medicpharma.net@gmail.com.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. The following general retention periods apply:
- Order Records: Retained for a minimum of 7 years to comply with financial and legal obligations.
- Account Information: Retained for the duration of your account plus 2 years after account deletion.
- Customer Support Communications: Retained for 3 years from the date of last contact.
- Marketing Preferences: Retained until you withdraw consent or request deletion.
- Technical & Analytics Data: Retained for up to 2 years in anonymised or aggregated form.
When data is no longer required, we securely delete or anonymise it in accordance with our internal data lifecycle policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal data. We respect and honour these rights. You may exercise any of the following:
👁️ Right to Access
Request a copy of the personal data we hold about you at any time, free of charge.
✏️ Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
🗑️ Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it.
⛔ Right to Object
Object to the processing of your data for direct marketing or where processing is based on legitimate interests.
📦 Right to Portability
Receive your personal data in a structured, machine-readable format and transfer it to another service.
⏸️ Right to Restriction
Request that we restrict the processing of your data in certain circumstances while a dispute is resolved.
To exercise any of these rights, email us at medicpharma.net@gmail.com with your request and sufficient information to identify your account. We will respond within 7 business days.
Children's Privacy
Medic Pharma is not directed at children under the age of 18. We do not knowingly collect personal information from minors. Our products and services are intended solely for adults.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal data, please contact us at medicpharma.net@gmail.com immediately.
Minors are prohibited from using this site. By using Medic Pharma, you confirm that you are at least 18 years of age and legally able to enter into binding agreements in your jurisdiction.
Third-Party Links
Our website may contain links to third-party websites, payment platforms, or external services. These sites operate independently and have their own privacy policies. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites.
We encourage you to review the privacy policy of every website you visit. The inclusion of a link on our site does not imply our endorsement of that site or its privacy practices.
- Payment Platforms: Cash App, Chime, Apple Pay, Bitcoin wallets, and Zelle are independent services governed by their own terms and privacy policies.
- Shipping Carriers: Once your order is dispatched, the carrier will process your delivery information under their own privacy terms.
- Analytics Services: We may use third-party analytics tools to help us understand site usage. These tools may collect anonymised browsing data.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website homepage for at least 30 days
- Send an email notification to registered account holders where the changes are significant
Your continued use of Medic Pharma after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.
This policy was last reviewed and updated in April 2026. The previous version remains available upon request by emailing medicpharma.net@gmail.com.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. We are committed to addressing all privacy-related inquiries promptly and transparently.
medicpharma.net@gmail.com
We respond within 7 business days for privacy requests.
🌐 Website
medicpharma.net
Visit our Help Center for FAQs and support resources.
When contacting us about a privacy request, please include your full name and the email address associated with your account so we can locate your records and respond efficiently.
Questions About Your Privacy?
Our team takes every privacy concern seriously and will respond within 7 business days.