- Your cart is empty
- Continue Shopping
Policies & Support
Shipping, Refunds & Returns
Clear, fair policies designed to give you complete peace of mind with every order placed at Medic Pharma.
Fast Dispatch
Same or Next Day
Returns Window
14 Days
Satisfaction
100% Guaranteed
Support Response
Within 24 Hours
Shipping Overview
⏱ Processing Times
Orders placed before 12:00 PM local warehouse time are typically dispatched the same business day. Orders after the cut-off ship the following business day. High-volume periods may add 1–2 days.
🔍 Order Verification
Prescription-based orders may require verification before release. You will be contacted via email if additional documentation is required. This helps us ensure safe and compliant delivery.
📦 Carriers & Tracking
We ship via trusted courier partners with full tracking. Standard, Expedited, and Priority shipping options are available at checkout. Tracking numbers are emailed once your order is dispatched.
🌦 Fulfilment Windows
Delivery timelines are estimates. Weather events, carrier disruptions, or high-demand periods may cause delays. We proactively notify customers of any significant changes to their shipment.
Pro Tip: Double-check your shipping address at checkout before confirming your order. Once a shipping label is created, we are unable to reroute your package.
Delivery & Order Issues
Address Accuracy: Please confirm your shipping address at checkout. If you notice an error within 30 minutes of placing your order, email us immediately at medicpharma.net@gmail.com and we will do our best to update it before dispatch.
📸 Damaged or Incorrect Items
Report any damaged, missing, or incorrect items within 48 hours of delivery. Email clear photos of the outer box, inner packaging, packing slip, and affected item(s) to medicpharma.net@gmail.com.
🔎 Lost in Transit
If your tracking shows "delivered" but you cannot locate the package, or if tracking stalls for more than 3 days, contact us within 48 hours. We will open a carrier investigation and keep you updated throughout.
Important: Claims submitted after 48 hours of the delivery date may not be eligible for reshipment or refund. Please inspect your package promptly upon arrival.
Returns & Exchanges
✅ Return Eligibility
Unopened, unused items in their original packaging may be returned within 14 days of delivery. Items must be in resaleable condition with all original labels intact.
🚫 Non-Returnable Items
For health and safety reasons, opened medications, consumables, and used items cannot be returned unless they are confirmed defective on arrival (DOA). This policy complies with pharmacy regulations.
⚡ Defective on Arrival (DOA)
If your product arrives defective or damaged, email us within 7 days with photos. After validation, we will arrange a reship or full refund based on your preference and stock availability.
🔁 Exchanges
To exchange an item, initiate a return first and then place a new order. Once we receive and inspect the returned item, your refund will be processed within 3–10 business days.
How to Start a Return:
Email medicpharma.net@gmail.com with your order number and reason for return.
Attach clear photos of the item and packaging if the return is due to damage or a defect.
Wait for our team to validate your request — we respond within 24 hours.
Once approved, we will issue a Return Authorization and provide shipping instructions.
Ship the item back using the provided instructions. Unauthorized returns may be refused.
Refunds
⏳ Refund Timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks typically take 3–10 business days to post the refund to your account.
🔁 Reshipments
Where eligible, we may offer a reship instead of a refund. One reship is permitted per order after validation. If the original item is out of stock, a comparable replacement or full refund is offered.
🚫 Refund Exclusions
Refunds are not issued for delays caused by incorrect addresses, missed delivery attempts, or carrier/weather disruptions. Shipping fees are non-refundable unless required by law.
💯 Satisfaction Guarantee
We stand behind every order. If you are not completely satisfied, email us at medicpharma.net@gmail.com and we will resolve your issue within 24 hours — no lengthy processes.
Frequently Asked Questions
Orders placed before 12:00 PM local warehouse time are typically shipped the same business day. Orders placed after this cut-off are dispatched the following business day. High-demand periods may add 1–2 additional business days.
Please email medicpharma.net@gmail.com within 48 hours of delivery with clear photos of the outer box, inner packaging, packing slip, and the damaged item(s), along with a brief description of the issue.
For health, safety, and regulatory compliance, opened or used medications cannot be returned. If your item arrived defective, please contact us within 7 days with evidence and we will arrange a reship or refund after validation.
Once approved and processed by us, refunds are sent to your original payment method. Most banks post the funds within 3–10 business days, depending on your financial institution.
Check with neighbours, your building reception, or any safe-place locations first. If you still cannot locate it, email us at medicpharma.net@gmail.com within 48 hours of the reported delivery and we will open a carrier investigation immediately.
Address changes may be possible if requested within 30 minutes of placing your order, before a shipping label is generated. Email us urgently at medicpharma.net@gmail.com. Once a label is created, rerouting is not possible.
Get In Touch
Start a Return or Report an Issue
Fill out the form below and our team will get back to you within 24 hours. Attach any relevant photos where possible.